Five9 Signing users out due to inactivity

If you cannot make these changes on your own, please contact the IT Helpdesk line at 913 825-1211.

Here are the steps that we took to resolve the issue:

Step 1. Go to chrome://flags/#third-party-storage-partitioning and Disable "Third-Party Storage Partitioning".

Step 2. The browser will need to be relaunched to apply the changes. It will present a "Relaunch" button on the bottom right corner of the page, and you must click it to restart the browser.

Note: Before clicking "Relaunch" please save your work in the browser if you have unsaved progress in any tab or window as it will immediately close the browser once you click it.

Once the browser has been relaunched, you may launch the Five9 application.

Step 3. Go to Chrome Settings > Performance (chrome://settings/performance) > Click the "Add" button in the "Always keep these sites active" section > Select the "Add sites manually" tab > Add the following sites below one by one, hitting the "Add" button below for each entry (see screenshot below):

[*.]five9.com

https://app.five9.com/
https://app-atl.five9.com/
https://app-scl.five9.com/

Once these sites have been entered, you may continue to use your Five9 and it should not log out the user when it becomes idle.