Canned Email workaround for OWA
This article will detail the workflow for utilizing a downloaded email template (.msg file) with Outlook on the Web (OWA).
This guide assumes you have already downloaded the canned email file and are already signed in to OWA (outlook.office.com).
Canned Email Workaround for OWA
1) Open a new email by selecting "New Mail"
2) Drag the downloaded canned email file into the body of the email where "Attach File" is displayed.

3) In the new attached file, select the dropdown arrow and select "Preview"

4) Copy the email preview.
- Hint: Press "Ctrl + A" to highlight the email preview which you can then Copy by right clicking the highlight and then selecting Copy from the dropdown menu.

5) Exit the preview and paste the contents into the body of the new email.
6) Remove the email attachment

7) Cleanup the Canned Email and edit as needed.