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Useful SSMS Queries
Useful Queries
Stuck in Funding Queries
select * --stuck in funding Query for loans in
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Remove numbers from the DNC list in Five9 (need admin access)
Step 1. Login to the Five9 Administrator application.
Step 2. Go to the Contacts folder.
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Turn off 'Voice Guidance' for Jabra 65 Headsets
1. Make sure Headset is turned off
2. Turn on Headset and immediately proceed to step 3
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Clear Browser Cache Data (Chrome)
Clearing the browser cache in Chrome will sign you out of any active login sessions including the Fi
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LoanPro Archive Process
This needs to be completed for AWL & WithU
Below are the steps for the Archive Process:
Identi
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Workstation Setup for Windows
Place asset tag on
new laptop (contact Robbie to order more if needed) Perform Clean install of
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Updating Thin Clients
(This guide assumes you know how reset the thin client to factory default settings (Hint: need to be
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Thin Client 9.1 Factory Reset Screens (Balloon Background)
This is intended to be used in conjunction with the Updating Thin Client guide.
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Export Old Call Recordings
Extract the ITSASFU program to your C: drive. It is located in the IT Installs drive.
SysAdmi
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Update VDI Agents Company Bookmarks
The Bookmarks for the agent VDI profiles are handled via group policy object.
Will need user w